Shipping policy
Shipping policy
After receiving your order confirmation email, all orders are usually processed within one business day (two max). You will receive another notification when your order has shipped. We will always do our best to communicate any problems that may arise due to factors such as high volume, or other delays that are out of our control.
Shipping Rates and Times
We currently are offering FREE 48-hour shipping to the UK only.
The rest of the world has a flat rate of £20 unless there are multiple orders (please email us first for potentially reduced rates). For shipping to your country if it is not an option at checkout please contact me at help@eastnole.com
Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Eastnole is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us (please check your spam folder just in case), including a tracking number which you can use to check its status.
If you haven’t received your order within four days in the UK or (fifteen everywhere else) of receiving your shipping confirmation email, please contact us at help@eastnole.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to P.O Boxes.
Refunds, returns, and exchanges.
We accept returns up to 30 days after delivery if the item is in its original condition, and we will refund the full order and provide you with a shipping label. You will be charged a £2 reboxing fee if you do not have the original box or if it is not in good condition on arrival.
You can then take the Yoback to the post office to return at no cost (they will print off the label if you show it to them). Once that arrives at our warehouse, and is checked by our returns team, I'll go ahead and process the refund.
It usually takes about a week from when it's sent by the post office to getting the refund.
If your order arrives damaged, please email us as soon as possible at refunds@eastnole.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at refunds@eastnole.com